Frequently asked questions

Our hand wash contains 18 ingredients where most contain 30 to 40. Every ingredient is chosen for function — no fillers, no marketing additives. We formulate with silk fibroin, prickly pear seed oil, and niacinamide at concentrations supported by clinical research.

Yes. Every oeste formulation is 100% vegan and certified cruelty-free. No animal testing, no animal-derived ingredients.

Our fragrances are composed entirely from natural essential oils and botanical extracts. No synthetic fragrance compounds, no phthalates, no artificial accords. Each scent is developed with perfumer Chris Bauer at Maison Anonyme.

Start with the vessel — your first order arrives in our signature glass bottle. When you're low, order a 1L refill pouch. Pour the refill into your vessel. The glass stays, the packaging waste goes away.

A 1L refill pouch contains twice the volume of the original vessel at a lower cost per ml. It uses 82% less material than a new bottle and ships lighter, reducing carbon emissions.

Free standard shipping on all orders over $75 within the continental United States. Orders ship within 1-2 business days.

We accept returns of unused, unopened products within 30 days of purchase. Refill pouches are non-returnable once opened. Contact us at hello@oeste.co to initiate a return.